Netblyon acknowledges its responsibility to safeguard your Personal Data and comply with Applicable Law. This page elucidates our Policies concerning the collection, usage, and disclosure of Personal Data when utilizing our Service, along with the options available to you concerning that data. We are dedicated to appropriately managing, safeguarding, and processing your Personal Data in accordance with this Policy, which extends to all Personal Data obtained from you through our Platforms.
Please read and review this Policy, which will inform you how we access, collect, use, process and disclose your Personal Data and sensitive information. We may also collect and process your Personal Data and sensitive information under any exceptions to Applicable Laws, which are not set out in this Policy. We trust that it will assist you in making an informed decision whether to provide us with any of your Personal Data.
For the purposes of understanding Netblyon’s Personal Data Protection Policy (“Policy”), capitalized terms used in this Policy shall have the following meanings:
• “Applicable Laws” means Malaysia’s Personal Data Protection Act 2010 and its subsidiary legislations and regulations as amended from time to time;
• “Personal Data” refers to any information concerning an identified or identifiable individual; an identifiable individual is one who can be directly or indirectly identified by factors such as a name, identification number, location data, online identifier, or specific characteristics related to physical, physiological, genetic, mental, economic, cultural, or social identity ("Personal Data") ;
• “Platforms” means collectively Netblyon’s Social Media and Website, and any other websites which we may own or operate from time to time;
• "Services” referred to as 'Platforms' encompass Netblyon’s various digital assets, presence on social media platforms, and our official website ('Website'). Additionally, this definition extends to any other websites that we may own or operate at different points in time.
• “Social Media” means Netblyon’s pages and accounts on third party social media platforms such as Instagram, Facebook, Twitter;
• “Website” means the Netblyon’s website accessed at the following address at www.netblyon.com; and
• “Netblyon, we, us, or our” means Blyon Technology Sdn. Bhd.
We may update this Policy to ensure that it is consistent with industry trends and/or any changes in legal or regulatory requirements. You agree to be bound by the prevailing terms of the Policy as updated from time to time. We will endeavor to notify you by email or by notice on the Website of any material changes to the Policy.
Netblyon is headquartered in Bandar Teknologi Kajang, 43500 Semenyih, Malaysia, and our subsidiary companies operate globally. Depending on the extent of your engagement with Netblyon's services, your personal data may be stored in or accessed from various countries worldwide. Whenever we transfer personal data to different jurisdictions, we guarantee that such transfers comply with this Privacy Policy and adhere to relevant data protection regulations.
At Netblyon, we prioritize user privacy and access user data only with your explicit consent. Upon your initial use of our services and/or sign-up within the Platform, we will seek your permission to access specific types of data, such as location or camera usage, and other relevant data outlined in this Policy. You retain the option to grant or deny these permissions, and you can adjust your preferences at any time via your device settings. However, refusal to provide certain data may impact the functionality of our services.
We strictly access user data to the extent necessary to enhance our services. Our data collection is limited to what is essential, and we refrain from utilizing your data for purposes beyond those stated in this privacy policy.
Netblyon gathers information from you through various channels, including when you directly submit it to Netblyon by completing forms on our website (including any service applications or software requests), communicating with us via email or postal mail, or engaging with us over the phone. Additionally, Netblyon collects data when you browse our website and utilize our software, as elaborated below. Certain data collection methods employed by Netblyon are automated and occur seamlessly as you navigate our website and/or utilize our software.
Personal Information: Netblyon may gather the following types of Personal Data from you: names, addresses, dates of birth, phone numbers, postal addresses, email addresses, IP addresses, details about your browser type and operating system, screen resolution, internet service provider (ISP), website browsing activities, and the timing and duration of visits to the website. For direct customers, credit card numbers may also be collected. If applicable, information about your company or organization, including company name, postal address, phone number, email address, national identification number, passport number, credit card number, or tax ID number, as well as similar details regarding technical, marketing, and executive contacts within your organization.
User Interactions: When you engage in communications with Netblyon, whether via email, letters, forum posts, testimonials, or any other form of interaction with the website, Netblyon may collect information related to these communications ("User Interactions").
Server Details: If you utilize Netblyon's services such as Web Hosting, Dedicated Server, VPS, Domain Name, or SSL, certain information regarding these services and the servers hosting them may be collected. This information includes, but is not limited to, the software's license status, the source of the software license (Netblyon or an affiliate), and details about the server, such as the public IP address, operating system, and any virtualization technologies in use. Additionally, Server Information may encompass data collected by Netblyon over time regarding the most frequently used features of the software, aimed at enhancing and adjusting the software. Furthermore, in the event of a request for technical support services, Netblyon may collect information from you, including IP addresses, usernames, passwords for SSH login, server directory information, and details of affected accounts, such as email and MySQL accounts.
We may utilize and disclose your Personal Data for purposes essential to providing you with our cloud hosting products and services, including:
a. creating and managing your user account and verifying your identity for secure access;
b. processing your orders for our cloud hosting solutions, including payment processing;
c. delivering and maintaining the cloud hosting services you've purchased, including coordinating delivery instructions with our service providers;
d. managing returns or refunds in accordance with our Terms of Service;
e. offering supporting services and features related to your user account, such as storage management and notification preferences;
f. communicating with you regarding inquiries, feedback, and updates to our service terms;
g. customizing and enhancing your user experience on our platform, such as personalized service recommendations;
h. monitoring and enforcing compliance with our Terms of Service, including resolving disputes;
i. adhering to internal risk controls, financial service agreements, and legal requirements, such as fraud prevention and regulatory compliance; and
j. ensuring the functionality and performance optimization of our cloud hosting platform through activities like debugging and analytics.
(Collectively referred to as the “Service Purposes”)
Additionally, we may utilize and disclose your Personal Data for the following purposes:
a. sending you marketing communications related to our cloud hosting solutions and platform updates;
b. promoting relevant products and services offered by our business partners;
c. delivering targeted advertisements based on your interests and browsing behavior;
d. providing access to add-on or premium features, such as advanced security options;
e. inviting you to exclusive events tailored to our cloud hosting community;
f. managing your participation in promotional activities or customer surveys;
g. facilitating participation in loyalty programs offered by our business partners;
h. conducting market research and analysis to improve our services;
i. promoting our products and services across various channels;
j. managing administrative operations and complying with internal policies;
k. enhancing customer experience and training our support team, including call monitoring;
l. fulfilling specific purposes related to particular products or services, as communicated separately.
(Collectively referred to as the “Additional Service Purposes”)
We may also utilize your Personal Data (a) for other purposes reasonably related to the Service Purposes and where appropriate consent is obtained, or the Additional Service Purposes; or (b) in circumstances where such use is permissible without explicit consent under Applicable Laws.
Please note: If you withdraw consent for us to use and process your Personal Data for the Service Purposes or the Additional Service Purposes, we may be unable to provide you with the related cloud hosting products, services, or associated benefits.
Your trust is invaluable to us, and we are committed to safeguarding your data with the highest standards of security and integrity. We are committed to implement robust security measures to safeguard your personal data within our systems. Your information is stored behind secure networks and is accessible only to a limited number of authorized personnel with special access privileges.
We also do conduct regular audits and assessments to maintain compliance with relevant data protection regulations. In the event of any security incident, we have procedures in place to promptly respond, investigate, and notify affected individuals as required by law.
You may access or correct of any of your Personal Data mentioned in above section entitled “What Personal Data Will Be Collected ?” by logging in to your user account on the Website under “Account Information” and clicking the “Edit” button under each relevant field.
For Personal Data that cannot be corrected by you by logging in to your user account on the Website, you may request to access and correct such Personal Data by submitting a written request to us via our customer service at support@netblyon.com. We may need to request additional information from you to validate your genuine identity before providing the access or making the correction in order to preserve the authenticity of a individual.
We will do our best to respond to Personal Data access and correction requests within 21 days from the date of receipt of the requests. Where we are unable to meet this timeline, we will update you with the soonest possible time within which we can provide the information or make the correction. Please note that certain types of Personal Data access and correction requests may be exempt under Applicable Laws.
Note that we may charge you a reasonable fee for the handling and processing of your Personal Data access request.
We will send your corrected Personal Data to every other person or entity to which such Personal Data was disclosed by NETBLYON within the year OR twelve (12) months before the date of the correction, unless such person or entity does not need the corrected Personal Data for any legal or business purpose or unless we reasonably believe that the other person or entity has ceased using such Personal Data for the purpose for which such disclosure was made.
Your Personal Data is retained to enable your continued use of Netblyon offerings, only for as long as necessary to the relevant purposes described in this Privacy Notice, as may be required by law (including for tax and accounting purposes), or as otherwise communicated to you.
We have implemented stringent data retention practices to ensure that your personal information is not kept longer than is necessary for the purposes for which it was collected. Once the retention period expires, your Personal Data is securely deleted or anonymized to prevent unauthorized access or use when it is no longer needed for legal, business, or operational purposes.
In the event that you cease using our Platform, or if your permission to use our Platform and/or Services is terminated, we may continue to retain, use, and disclose your personal data in accordance with this Privacy Policy and applicable laws. We reserve the right to securely dispose of your personal data in accordance with legal requirements, without prior notice to you.
If you wish to withdraw your consent for us to send you sales, marketing or promotional information, please inform us as follows:
a) to withdraw consent from receiving SMS promotions: please unsubscribe by following the steps provided in the promotional SMS;
b) to withdraw consent from promotional emails: please click on the Unsubscribe link in the promotional emails;
c) to withdraw consent from receiving promotional material with your order package: please email to our Data Protection Officer at the email address support@netblyon.com.
Once we receive notification that you wish to withdraw your consent for receiving marketing or promotional materials or communications, it may take up to thirty (30) days for your withdrawal to be reflected in our systems. Therefore, you may still receive marketing or promotional materials or communications during this period.
If you withdraw your consent to receive marketing or promotional materials through a specific communication mode (e.g. SMS), we may still contact you for other purposes in relation to the products and services via other communication modes you have subscribed to (e.g. email).
You may also withdraw your consent for the collection, use and/or disclosure of any of your Personal Data in our possession or under our control by submitting a written request via email to support@netblyon.com. Note that, depending on the nature of the consent withdrawal, we may not be able to continue to provide you with some or all of our products or services. We will process such a request within a reasonable time from receiving notice from you of your withdrawal of consent. Once the processing is complete, we will no longer collect, use and/or disclose your Personal Data, except to the extent we retain your Personal Data for compliance, regulatory or other legal purposes.
We will make reasonable efforts to ensure Personal Data likely to be used by us or disclosed by us to another organization is accurate and complete. However, you should update us of any changes in your Personal Data. We will not be responsible for relying on inaccurate or incomplete Personal Data if you have not updated us of changes.
We will also put in place reasonable security arrangements to ensure that your Personal Data is adequately protected and secured. This includes putting in place reasonable measures to prevent any unauthorized access, collection, use, disclosure, copying, modification, leakage, loss, damage or alteration of your Personal Data. However, we will not be responsible for any unauthorized use of Personal Data by third parties which is attributable to factors beyond our control.
When Personal Data in our possession is (i) no longer required for any reason connected to the purpose it was originally collected or (ii) retention by us is no longer necessary for any other legal or business purposes, we will exercise measures to ensure such Personal Data is destroyed, permanently deleted or anonymized.
If Personal Data is transferred out of Malaysia, we will comply with Applicable Laws in doing so. This includes: (i) obtaining your consent, unless an exception exists under Applicable Laws or any other laws, and (ii) taking reasonable steps to ascertain whether the foreign recipient of the Personal Data is bound to comply with standards of protection that are at least comparable to the Applicable Laws.
When it comes to the Personal Data of children, we prioritize their privacy and protection. We only collect personal information from children under the age of 13 with verifiable parental consent or as permitted by law. The Personal Data of children is handled with utmost care and is retained only for as long as necessary to provide the requested services or as required by law. We do not knowingly retain Personal Data of children beyond the necessary period or for purposes other than those explicitly stated. Parents or legal guardians have the right to review the personal information collected from their children, request its deletion, or withdraw consent for further collection or use.
Netblyon uses the services of third-party vendors, who may implement cookies on the Website. Advertisements on the Website may be provided by third party agencies. These advertisements may also generate cookies, for example, to track how many people have viewed the advertisement. The collection, use, and disclosure of information, including Personal Data, collected by such third-party cookies are subject to the privacy and data protections policies of the third-party vendors and are not under our control.
You may reject third party cookies through the settings on your browser. Note that this may result in the loss of Services functionality, restrict your use of the Services, or delay or affect the way in which the Services operates.
Netblyon offerings may embed content provided by others or include links to and from the other websites. Please note that these websites have their own Privacy Policies. These companies may collect information about you when you interact with their content or services. We do not accept any responsibility or liability for the practices of these companies. Please consult their Privacy Policies to learn about their data practices.
Your Personal Information is your rights. These rights including:
a) To enquiries on what (if any) Personal Information does Netblyon is hold relating to you and how that data is processed and used by Netblyon (often referred to as a ‘Subject Access Request’);
b) To have Netblyon rectify inaccurate (if any) Personal Information which Netblyon holds about you.
c) To have Netblyon remove Personal Information which relates to you if it is no longer necessary for Netblyon to continue to process it, or if Netblyon has no lawful basis to store, process or retain it (though Netblyon does have rights to refuse these requests in certain situations);
d) To withdrawn to Netblyon processing your Personal Information;
e) To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you;
Shall you need to exercise any of these rights, feel free to get in touch with us at https://netblyon.com.
As part of our efforts to ensure that we properly manage, protect and process your Personal Data, we will be reviewing our policies, procedures and processes from time to time. In this regard, Netblyon may update this Policy to ensure that it is consistent with industry trends and any changes in legal or regulatory requirements. We reserve the right to amend the terms of this Policy at our absolute discretion.
Subject to your rights at law, you agree to be bound by the prevailing terms of the Policy as updated from time to time on our Website. Any amended Policy will be posted on our website and can be viewed at https://netblyon.com. By continuing to use our Platforms and/or services after the Policy has been amended, you hereby agree to be bound by the terms of such amended Policy.
You are encouraged to visit the above Website from time to time to ensure that you are well-informed of our latest policies in relation to Personal Data protection.
For any inquiries relating to your Personal Data or about this Policy, if you have a complaint regarding the collection, use or handling of your Personal Data by us, or a question about how we are complying with Applicable Laws, you may contact our Customer Service via one of the following methods:
• Email address: support@netblyon.com
Attention to the ‘Customer Service Officer’.
• Blyon Group Berhad Office address: No 13 & 13A, Jalan P4/8B, Bandar Teknologi Kajang, 43700 Semenyih, Selangor.
Attention to the ‘Customer Service Officer’.
Emails and letters should clearly state that you are making a data protection query, request or complaint in the subject line to ensure the matter is dealt with expediently. We will strive to deal with any query, request or complaint promptly and fairly.
Our business changes constantly, and our Privacy Notice may also change. You should check our website frequently to see recent changes. You can see the date on which the latest version of this Privacy Notice was posted. Unless stated otherwise, our current Privacy Notice applies to all personal information we have about you and your account. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of personal information collected in the past without informing affected customers and giving them a choice.